Business Recovery Health Check

Welcome to

Business Health Check

The 10min questionnaire to assist small business owners to identify how their business is positioned and gives a detailed report of your strengths and weaknesses across 7 different areas. This is designed as a guide to identify areas of your business that can be developed to assist with navigating the current crisis.

For expert advice or detailed analysis of your results feel free to book a free consultation with one of our business consultants.

First Name *

Last Name *

Company *

Email *

As we have developed this questionnaire from a business coaching background, we are clear that just by going through this process, it will assist you in a variety of ways i.e. guide you through some of your legal and regulatory obligations, identify critical functions and services, and pinpoint services you depend on. We believe it will help you rethink your priorities and refocus your business efforts to start building your business once again.

The questions are not complicated and you should answer them as honestly and authentically as you can so that you can receive an accurate assessment and relevant advice. We do suggest that for all compliance issues that you refer these results to your relevant advisors to go through with you i.e. your accountant.

Question 1 of 50

How confident are you that your business can survive this crisis?

0 - You are certain you will not get through this crisis
5 - You are hopeful but still have some genuine concerns
10 - You have no doubt that you will get through this

Question 2 of 50

How clear are you on your cash flow position and the accuracy of when you need funds to survive?

0 - We have no idea of our cash flow
5 - We have an idea of our cash flow but it is not accurate or documented
10 - We have a current, update to date cash flow forecast

Question 3 of 50

Is your Website up to date and current?

0 - No we don't have one or it is out of date
5 - We have a website and it is a little out of date
10 - We have a website that is up to date and current

Question 4 of 50

Do you have a Social Media Strategy and are you using it?

0 - No we do not have a Social Media Strategy and we have no direction
5 - We have an idea what we are doing on Social Media but have no plan
10 - We have a Social Media Strategy and are following it

Question 5 of 50

Have you developed a new strategy to utilise your team during and recovering from the crisis? Are you implementing it?

0 - We have no strategy
5 - We have a strategy but isn't documented
10 - We have a strategy and are following it

Question 6 of 50

How effectively have you adjusted your business's work conditions? (i.e. staff can work from home or you have changed their physical working conditions)

0 - We haven't changed anything
5 - We have made some changes but not sure if we need to make more
10 - We are clear we are completely compliant and effective

Question 7 of 50

How confident are you in your ability (skills and knowledge) to navigate your business through this crisis?

0 - You have no doubt: you cannot do this
5 - You believe you have the foundations but still second guess yourself
10 - You have no doubts you are equipped to handle this crisis

Question 8 of 50

Do you have enough cash reserves (or access to cash i.e. traditional loans) to survive this crisis?

0 - We are clear we do not have cash or access to it
5 - We know we have some cash but are not clear if it's enough
10 - We know that we have enough cash or access to it to get through this

Question 9 of 50

Have you changed your website to account for this crisis situation?

0 - We don't have a website
5 - We have made no changes regarding the crisis but our site is current
10 - Our site has made all necessary changes to our website about the crisis

Question 10 of 50

Does your business have pages set up on Facebook, Instagram, LinkedIn and Twitter?

0 - No we have no Social Media business pages set up
5 - We have some Social Media pages but not clear we have all the necessary pages setup
10 - We are clear we have all relevant pages setup

Question 11 of 50

Are your team aware of what the strategy is to get through this crisis?

0 - I do not know
5 - I think they may be but we have not addressed it formally
10 - Yes they are we have had meetings specifically to address this

Question 12 of 50

Have you effectively utilised digital tools to enable your operations to run remotely?

0 - Not at all
5 - We use some but are unclear if we could or should be using more
10 - We are confident we are using the best available tools for our business

Question 13 of 50

Did the business have a clear direction and strategy prior to this crisis?

0 - The business had no strategy or direction
5 - The business had some strategy and direction but not properly documented or followed
10 - The business has a documented strategy and follows it

Question 14 of 50

How well informed are you about relevant relief packages from the Federal Government?

0 - Not informed at all
5 - We are informed about some of the packages but know there are more
10 - We are confident we are informed on all relevant packages

Question 15 of 50

Are you clear on what your Search Engine Marketing (SEM) strategy is? Do you have a Digital Plan and are you following it? (This is your paid ads on Google and remarketing)

0 - We have no idea about SEM
5 - We have somewhat of an idea but are not clear on what we are doing
10 - We have a detailed plan

Question 16 of 50

Do you regularly engage in activity on Social Media to communicate with potential customers?

0 - We do not use Social Media to communicate with potential customers
5 - We do sometimes communicate with potential customers ad hoc
10 - We have a clear strategy on how to communicate with potential customers and follows it

Question 17 of 50

Have you received feedback from your team as to how you could adjust and pivot your business to survive this period then thrive after it?

0 - We have not received or asked for any feedback from our team
5 - They have shared some ideas in passing
10 - Yes we have asked and received feedback from our team

Question 18 of 50

Has the business started using video teleconferencing software i.e. Zoom?

0 - Not at all
5 - We sort of use it when people ask us to
10 - We are maximising all available tools for the business

Question 19 of 50

Have you reviewed your pre crisis plans and redesigned these plans to survive this crisis? Or if you didn't have any previously have you now started creating them?

0 - We did not plan pre the crisis or since the crisis
5 - We have some plans but not completely confident in them
10 - We have plans and we are confident in them

Question 20 of 50

How well informed are you about relevant relief packages from your State Government?

0 - Not informed at all
5 - We are informed about some of the packages but know there are more
10 - We are confident we are informed on all relevant packages

Question 21 of 50

Are you clear on what your Search Engine Optimisation (SEO) strategy is? Do you have Plan and are you following it? (This is your organic rating for search engines)

0 - We have no idea about SEO
5 - We have somewhat of an idea but are not clear on what we are doing
10 - We have a detailed plan and following it

Question 22 of 50

Do you post about your products or services on Social Media?

0 - Not at all
5 - Occasionally with no structure
10 - Yes and we follow our Social Media Plan

Question 23 of 50

Have you developed a risk plan (If you or one of your critical team were to fall ill)?

0 - Not at all
5 - We have a rough idea what we would do but have never formalised anything
10 - We have a risk plan and it is up to date

Question 24 of 50

Have you created new guidelines for your team on how to work effectively during the crisis?

0 - Not at all
5 - We have spoken informally but have nothing documented
10 - Yes we have have new formal guidelines documented

Question 25 of 50

Have you started planning for what your business will look like POST this crisis?

0 - We are not clear at all what the business will look like after this
5 - We have somewhat of an idea but not a detailed plan yet
10 - We are very clear on our post crisis plan and have it documented

Question 26 of 50

Are you clear on what relief your financial institutions can provide and have you acted on that information?

0 - We are not clear at all
5 - We have some idea and only enquired when necessary
10 - We are clear and in communication with our bank

Question 27 of 50

Is it easy to find your business online (i.e. Google Maps)?

0 - We are not listed on any sites
5 - We think we may be somewhat accessible online but really not sure
10 - We are clear we have detailed listings

Question 28 of 50

Do you advertise your products or services on Social Media?

0 - Not at all
5 - Occasionally without any structure
10 - Yes and we follow our Social Media Plan

Question 29 of 50

Have you adapted your communications with your team: so that you are staying in touch with them and updating them on the businesses developments?

0 - We are not really communicating with our team
5 - We are in touch with our team but randomly without any structure
10 - We have a communication strategy with our team and follows it

Question 30 of 50

Have you considered what your operations will need to look like after the crisis so the business can thrive?

0 - Not at all
5 - We have thought about it but not done anything about it
10 - Yes we have and we have a documented plan

Question 31 of 50

How confident are you that your products and services are relevant during this crisis period?

0 - Not confident at all
5 - Somewhat confident
10 - Very confident

Question 32 of 50

Have you reached out to all of your suppliers and communicated what your needs are during this period?

0 - Not at all
5 - We have spoken to a few but definitely not all
10 - We are confident we have spoken to all relevant suppliers

Question 33 of 50

Can customers or potential customers purchase and\or be sufficiently informed about your products or services easily online?

0 - Not confident at all
5 - Somewhat confident
10 - Very confident

Question 34 of 50

Do you actively engage on Social Media to build your business following?

0 - Not at all
5 - Occasionally without any structure
10 - Yes and we follow our Social Media Plan

Question 35 of 50

Have you reviewed each employee’s roles and responsibilities during this crisis? Have you ensured they are on board with these new responsibilities?

0 - No we do not have any clear roles and responsibilities
5 - We are somewhat clear on the roles and responsibilities but have not documented anything
10 - We are clear we have up to date roles and responsibilities

Question 36 of 50

Have you changed relevant processes and procedures for this crisis period?

0 - Not at all
5 - Occasionally when we are forced to
10 - Yes and we have documented it

Question 37 of 50

Do you feel like you have the RIGHT support and advice to navigate through the crisis period?

0 - We are clear we are not getting the right advice
5 - We feel we are getting some good advice but clear we could be getting more
10 - We feel we are getting great advice all the time

Question 38 of 50

Have you reviewed your Terms & Conditions of loans, contracts, creditors and debtors ensuring your maximise your Cash Flow?

0 - We have not looked at any agreements
5 - We have looked at some agreements but are unclear of some as well
10 - We have reviewed all agreements and communicated with all relevant parties

Question 39 of 50

Do your online platforms integrate with your operational platforms?

0 - No idea
5 - We think they are somewhat but not really clear
10 - Completely confident in our integrations

Question 40 of 50

Are you using video, live stream or stories as part of your strategy?

0 - Not at all
5 - Occasionally without any structure
10 - Yes and we follow our Social Media Plan

Question 41 of 50

Have you planned what each employee’s roles and responsibilities will be after recovering from the crisis?

0 - Not at all
5 - We have thought about it but not documented anything
10 - Yes we are clear and have documented it

Question 42 of 50

Have you evaluated whether your business processes could be improved and need to change for the future post the crisis?

0 - Not at all
5 - Somewhat but have nothing documented
10 - Yes and we have documented it

Question 43 of 50

Are you clear on all of your new legal responsibilities & obligations? And are you clear on any concessions you are eligible to receive?

0 - We have no idea about all of the changes
5 - We have some idea but not really completely clear on the details
10 - We are completely clear on all obligations and concessions

Question 44 of 50

Have you reviewed your employees work schedule to maximise any government assistance i.e. JobKeeper Payments during COVID-19

0 - No we have not looked at work schedules at all
5 - We have adjusted the work schedule somewhat but are clear we could be doing more
10 - We are clear we have adjusted our work schedule to maximise our profitability

Question 45 of 50

Are you aware of the changing needs of your customers during this crisis and are you using online tools effectively to gauge customer satisfaction and sentiment?

0 - We have no idea what our customers really need at the moment
5 - We have some idea but are not really talking to all of our customers
10 - We are in contact with our customers and know exactly what they need

Question 46 of 50

How active are you in responding and/or replying to comments, shares and messages through your Social Media platforms?

0 - We don't really respond on Social Media
5 - We respond to most communications but not always within 24 hours
10 - We respond to all communications within 1 hour

Question 47 of 50

Are you ensuring that your team stays connected to the business and each other? Have you structured this?

0 - We do not know
5 - Yes we are keeping in touch informally
10 - Yes and we have documented it

Question 48 of 50

Have you reviewed your work environment to address the current Crisis situation? (Provided PPE and safe distancing etc) OR Have you ensured that your employees working remotely have set up a safe and effective work environment from home?

0 - Not at all
5 - Only with what we think have to
10 - Yes and we have documented all the changes

Question 49 of 50

Have you looked into increasing your teams or your own skillset to help recover from this crisis?

0 - We have not considered it at all
5 - We have considered possibilities but have not looked into it seriously
10 - We know what development we are undertaking and have it planned

Question 50 of 50

Have you reviewed all of your services or subscriptions? Either downgrading, suspending or cancelling any of them that are no longer relevant?

0 - No we have not reviewed any of the subscriptions or services we use
5 - We have reviewed some but not all
10 - We have reviewed all of our subscriptions and services and made necessary changes

Once you hit the submit button you will receive an email with a link and access code to receive your report. This report is yours to use obligation free for the next 30 days.

We are assisting businesses with a 30-45 min online analysis session to go through their results and potential actions to take. This is completely optional and obligation free. If you are interested in taking this offer up please check the below box and provide your phone details so we can call to organise a suitable time.

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